Refund policy

You can register orders within 14 days via our returns portal: www.lacascara.de/retoure

Link to the cancellation form (download the cancellation form)



Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us
LACASCARA Drinks GmbH
Wiesbadener Str. 74b
55252 Wiesbaden

Tel.: 06134 58 44 560
Email: info@lacascara.de

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).

Optionally, you can use the cancellation form at www.lacascara.de/policies/refund-policy.

If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that the notification of the exercise of the right of cancellation was sent before the cancellation period has expired.

Bottles that have their seal cut cannot be returned.


Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; Under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired.

You will bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

End of revocation